Returns & Exchanges
Due to the perishable nature of our fresh-baked bagels, we are unable to accept physical returns; however, we are committed to ensuring you have a perfect experience and will provide a refund or replacement for any quality issues or shipping errors.
Contact Support
Email our customer service team within 24 hours of delivery with your order number and a brief description of the issue.
Provide Documentation
Attach clear photos of the packaging and product if you received items that were damaged during transit or do not meet our quality standards.
Review Process
Our team will review your claim within 1-2 business days to determine the eligibility for a credit, refund, or reshipment.
Resolution
Once approved, a replacement order will be baked fresh and shipped, or a refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing